Legal & Company Information

Dispatix ("we", "us", "our") respects your privacy and is committed to protecting the personal information we collect and hold. This policy explains what we collect, why we collect it, how we use and disclose it, and how you can access or correct it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We collect information you provide directly to us — for example, when you contact us by email, request a quote, or engage our services. This typically includes your name, business name, email address, and any details you choose to share about your operation.

Where we provide dispatch or customer care services on your behalf, we may also handle information about your customers, drivers, or crew. We treat that information as confidential and handle it only for the purpose of delivering the services you have engaged us for.

We use personal information to respond to enquiries, provide and administer our services, communicate with you about your account, meet our legal and record-keeping obligations, and improve how we operate.

We do not sell personal information, and we do not use it for unrelated marketing without your consent.

We may disclose personal information to service providers who help us operate our business (such as communication, hosting, and record-keeping providers), and where disclosure is required or authorised by law.

Where a service provider is located outside Australia, we take reasonable steps to ensure your information continues to be handled consistently with the Australian Privacy Principles.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We retain information only for as long as it is needed for the purposes described in this policy or as required by law.

Our website may use cookies or similar technologies to remember your preferences, such as your light or dark theme setting. You can control cookies through your browser settings, though some parts of the site may not function as intended if they are disabled.

You may request access to the personal information we hold about you, or ask us to correct it, by emailing director@dispatix.com. We will respond within a reasonable period.

If you believe we have breached the Australian Privacy Principles, please contact us at director@dispatix.com so we can investigate. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.